Privacy Notice

Detailed privacy notice for personal information collected by Autorola.

When you use Autorola services we use your personal information. This privacy notice is meant to inform you, the 'data subject', how we use your personal information. Protection of your personal information is important and we encourage you to read this privacy notice.

If you have trouble reading this privacy notice or require help to understand it, please contact us on +49 (0)40 180 370-0 and we will help you the best we can. We also use cookies. Please see our cookie policy below for details of how we use cookies.

The company collecting your data, known as the data controller, is:

Autorola A/S
Skibhusvej 52A
DK-5000 Odense C
Denmark
Tel: +45 70 20 16 61
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Your primary contact and the company processing your data, known as the data processor, is:

Autorola GmbH
Gasstraße 18, Haus 5
22761 Hamburg
Germany
Tel: +49 40 180370 0
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have a complaint regarding the way we treat your information, which we cannot help you with, you should contact the data protection authority:

Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
Husarenstraße 30
53117 Bonn
Germany
Tel: +49 228 997799 0; +49 228 81995 0
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: http://www.bfdi.bund.de/

Your personal information is protected by law through the General Data Protection Regulation. REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

People who sign up to Autorola services

When signing up as a user of the Autorola product INDICATA you enter into an agreement to which Autorola require your contact information to honour. Your information will be used for the performance of Autorola services and to verify your identity.

We will use your contact information to provide you with recommended actions, account e-mails and other relevant newsletters you sign up to.

Unless there is a legal claim we intent to delete, or anonymize, the data collected from you 2 years after your account has been disabled. Please allow a margin of time as we do not check for information to delete every day.
There are certain cases where we share your personal information, collected when signing up to INDICATA, with third parties in order to perform the agreed service. These cases include, but are not limited to, when you purchase services, when you fail to pay legitimate invoices from Autorola, when we invoice, when we refund payment, when asked by the authorities in relation to crime investigations and more. The categories of recipients are:

Financial auditors
Our bank
Our debt collection company
Our debt recovery company
The authorities
Our partners hosting our web sites and Internet services

People browsing our websites

We collect information on which pages you visit, which vehicles you valuate, which campaign brough you to our sites etc. This is used for marketing purposes and to optimize the user experience and flow with the goal of improving sales.

Identifiable tracking information will be kept no longer than two years. Anonymous data may be kept longer. We have a legal interest in optimizing our sales which we believe is a legal reason to collect and process your information based on your browsing our web sites. We use third party services to build anonymous statistics for usage of our websites. We also use cookies. Please see our [cookie policy] for details of how we use cookies.

People using Autorola Service Desk or by other means ask for support

We are always happy to help when you have issues with our services. We have a legitimate interest in helping our customers to use our services. We use third party systems for tracking our support requests and the personal information you provide for support purposes might be stored at an external partner.

In cases where you request support for a sub system we might have to share the personal information you provide for support purposes in order to get the required support from our partners. We will delete, or anonymize, the personal information you provide for support purposes 2 year after your request have been resolved.

People who refuse to pay

Autorola have a legal interest in customers paying what is owed. Autorola will try to collected overdue payments. When Autorola and the customer cannot agree on a way of payment, Autorola will use a third party to recover the money and in that case share relevant personal information with the debt recovery company.

Your rights

In accordance with the law you have the following rights in relation to your personal data used by Autorola:

Right	What it means	Exceptions
Right to erasure ('right to be forgotten')	Autorola will delete or anonymize your personal information when requested. The deletion of your personal data will be done as soon as possible within one month of receiving your request.	Autorola is only obligated to delete your data if Autorola is not obligated by law to keep the information or one of the following applies: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw the consent given for the collection and processing, and where there is no other legal ground for the processing; you object to the processing for direct marketing purposes; your personal data have been unlawfully processed; your personal data have to be erased for compliance with a legal obligation in law to which Autorola is subject;
Right to restriction of processing	Autorola will stop processing your personal data on your request.	Autorola is only obligated to stop processing your data while one of the following applies: the accuracy of the personal data is contested by you, for a period enabling Autorola to verify the accuracy of the personal data; the processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead; Autorola no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; you have informed Autorola of infringement on your interests, rights and freedoms pending the verification whether the legitimate grounds of Autorola override yours.
Right to rectification	If you find that we have wrong personal information let us know and we will correct the information.
Right of access by the data subject	It is your right to have a copy of the personal data Autorola have on you. We will provide it digitally unless requested otherwise. More rules apply for visibility into your personal data but all the required information should be covered above. The copy of your personal data will be delivered as soon as possible within one month of receiving your request.
Right to withdraw consent	Where our collection and use of your personal data is based on your consent you can withdraw that consent at any time by contracting Autorola.
Right to data portability	You are entitled to get a copy of your personal data in a machine readable format. Autorola can also send it directly to another company on your request.	Autorola is only obligated to provide your personal data where: the data is provided to Autorola by you, the data collection is based on your consent or a contract in which you are a party and the processing is carried out by automated means (meaning no information on paper).
Right to objection	You have the right to object to any processing in relation to direct marketing and where you believe your rights are being violated or there is threat to your freedom.	Autorola can continue to process your personal information where one of the following applies: Autorola demonstrates compelling legitimate grounds for continued processing. Autorola must process your personal information to establish, exercise or defend a legal claim. The legal basis for the processing is not based on a legitimate interest or done in public interest.

Questions

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